The Cheesecake Factory, Phoenix, Arizona Restaurant Details

Food:

passing thru phx stopped in for a bite with family. waitress was very attentive food was great cuban rolls and sweet corn tamales were my fav.

Food:

Food was great. Came here several years ago but didn't like the food selection or food. But this time there seemed to be s better variety. Service a little slow but I really enjoyed my food and our waiter.

Food:

It was the best food ever!!! The decor was great!!! I had the best server ever, Dusty, request him when your there. He gave us a brand new loaf of bread when we asked to pack up the old one. He was very attentive and knew very much. I recommend the manager should give him a raise. Conclusion: This is the best experience I've had in The Cheesecake Factory!

Food:

We had a celebration of sorts -- memorializing a birthday -- this evening. I am not an easy customer to please, but once we were past those stupid revolving door our evening was special from beginning to end. The greeters were friendly and helpful, seating us promptly. Jerrid, our server, was exceptional. He took the time to offer to take pictures of our group, shooting several shots with my daughter's camera, and being as attentive as I can remember ANY server being in a long, long time. Our orders were taken, after several rounds of questions we had, and delivered to our table promptly and correctly. The food was universally prepared as ordered and to the right diner with none of the usual "duhhh, who get's this?" we've become used to accepting. We spent quiet time before the meal and both Jerrid and the lady who was helping bring the orders from the kitchen respected unobtrusively. I can't say enough about this service.

Alas, we returned home to discover my wife had lost an earing and we called the restaurant in hope that just maybe it was found. The "table section manager"?? named Allie had staff check the booth and indeed, not only did they find the earing but she tagged it and is holding it for us to pick-up.

I can't say enough about The Cheesecake Factory at Biltmore -- exceptional -- and thank you for making a memorializing gathering truly memorable.

KUDOS

Food:

After nearly half a decade of coming to this location, I couldn't be more disappointed. A couple of weeks ago, I took a date there on a thursday night, the hostess looked at us, made eye contact, and then completely ignored us. We were then seated at a table that still had pieces of food on the booth from the previous customers. Our waiter wasn't terrible but he wasn't great either. By the time we had gotten our food, we didn't even want to stay for desert.

Flash forward a week later. After having talked to Mark a manager at CCF, I take my date and her family to the same location. I can understand a bad night. I figure, hey, I'll give them another shot. There was 7 of us. This time the Hostesses were MUCH more professional and even friendly. However, I was flat our embarrassed of our waitress. She acted like she didn't even want to be our waitress. When a couple of our guests were having a hard time deciding what to order, she made no suggestions and simply said "its all good". She then walked away. Didn't wait, didn't excuse herself or offer an explanation, she just walked away. Awesome. We still had questions about the menu and had to wait for her to come back a second time, 15 minutes later. She pulled the same act, just disappearing after 1 person asked a question. I felt humiliated for choosing this restaurant as the place for an important family get together.

I had nothing but rave reviews for this location for the last 5 years. It's safe to say, however, that I'll find somewhere else as my go to.