Tom's Family Restaurant, Buffalo, New York, Barbecue Restaurant Details

Food:

Bus person cleaned the table twice before we sat down which puzzled us, opened the menu there was an ant in it. Menu came from the other side of the restaurant and we voted to ignore it. After we ordered we noticed a trail of ants at our booth. We left. A very short time later an ant crawled out of my partner's hair. We did overhear a waitress telling another customer that they had been closed for a couple of days. Probably trying to get rid of the ants.

Food:

I have been here twice. 24 hours is cool reminds me of restraunts back in Vegas. However the chicken was dry as s---!. The cook looked like they just pulled him off the street. Headband on his head. Not very professional. I have had alot of greek food many times. This by far is the worst. I have even driven to Mcdonalds and had a big mac, which was a better hamburger, than i had here.

Food:

My children and friends patronized Tom's 3 times in the last five months. We were pleased with the service and food. Unfortunately, when my daughter, son, and I went there for lunch 2 weeks ago, we found an ant at the bottom of my sons' meal. When I brought it to the attention of our waitress she immediately responded by saying, "Yeah, it's an ant from the window. Customers bring ants in with them. He (my non-verbal, special needs son) might have brought it in with him. I clean the windows personally myself (use of the reflexives is a hoot) every morning. We keep a clean restaurant here." She was very defensive and insulting to my children and me. She did not offer any apology or compensation whatsoever. / Needless to say, my family will no longer patronize Tom's. I will not recommend Tom's to anyone. By the way...this is my first written negative review of any business. I am a very tolerant person and work with difficult people every day. However, when a restaurant implies that customers puts ants in their windows after staff work so hard to "wipe the window sills" each morning, I am compelled to write a negative review. P.S. - I still tipped 15%.

Food:

Really clean, very fast service and delicious chicken souvlaki. Buffalo has seen many restaurants come and go over the years but this restaurant has been a mainstay for good reason. They do wonderful job I have a loyal following. Keep up the good work.

Food:

You won't find anything absolutely amazing here, but if you're in the mood for some hearty diner food at any hour, head to Tom's. I've had great homemade pastitsio there, but everything else is pretty normal. They do have sweet potato fries and the service is always excellent.