Town & Country Family Restaurant, Rochester, New York, Family Style Restaurant Details

Food:

Wouldn't even recommend this place to my worst enemy. The chicken was so dry I could have shredded it, the food and service overall was horrific. The could have cared less if we were there or not. Took forever even for the staff at the counter to acknowledge we had walked in the door then they yelled to us from the counter without even getting up, I guess they didn't want to disturb their conversation with the other staff, to just sit anywhere.

Don't go there it's not worth the bad food and aggravation.

Food:

The experience was awful. Wanted breakfast and was extremely disappointed. The omelet was dried out, the home fries were not cooked even though we asked to have them well done with onions. The onions were not cooked as well. Cold tasteless and old food.Server didnt care we were unhappy.Server was not friendly and very negative. No apology, will never be back. Extremely poor

Food:

Just went tonight and was extremely disappointed, and not by the food either which was actually decent. It had to do with the horrendous service we received while we were there. We were greeted by a less then enthusiastic waitress who didn't seem to care at all if we were there or not. Very bland attitude and unhelpful. She seemed more interested in getting back to her cellphone which happened to be more important later on during the 15 minute wait for a refill on a drink, or the fact she never asked how things were during the entire meal....This is not the main issue though.

After the first bite into a panini, we were surprised to find a nice long hair dangling out and partially cooked into the food. Now, it's crappy to find hair in your food but it's understandable, it happens sometimes and you just gotta let your server know and get it taken care of. After we told our waitress, she didn't really seem to care, said "um...do you want something else?". Well yeah, we want the same thing just lacking the hair of course, we don't want to eat this now, this is why we brought it up. Of course we didn't put it that way though. She picked it up and took it back and we got a new one. Problem is, we never got an apology from her, from the managers or owners, no nothing from no one. Not right at that moment, not when we were leaving, not ever. Discount on the check? No. Just a bad attitude waitress who couldn't wait for us to leave.

If I owned a restaurant and a customer had an experience like that, I would do whatever I could to make sure that even though they had that issue, that I could still win them over to be a return customer. Give a sincere apology from a manager/cook/owner or at least the server for crying out loud when we showed it to her. Isn't that what a considerate human being does in any situation such as that? Give a discount on the check. Whatever it would take to make sure they could potentially come back, which is not something we're ever going to do.

Food:

Town and Country has always satisfied my appetite. They have a flavorful Greek flare along with American fare available for those times when I am craving Mediterranean cooking and the price is affordable, less than $10... Well worth it!