Toyama Japanese Steak House, Nashville, Tennessee Restaurant Details

Food:

I have been going here for years and never have been impressed with the service. So naturally, three weeks ago when I went there on a date, I wasn't surprised my food was taking a while to come out. Countless staff members including the owner passed me by. Once everyone at the habachi table had finished, the chef called a waiter over and said 'what happened with this order?' I had asked for sweet potato tempura and edemame. My date ordered a $17 meal. when the waiter returned, he told me they ran out of potatoes. They hurried to undercook literally a pile of beans and took the $3 they cost off as if it would help the situation. I was insulted and embarrassed. They didn't go next door to publix, they only pardoned us $3 and they overlooked the situation for over an hour. Never again.

Food:

Was their for lunch today Jan 16,2016. As we were sitting their a cockroach came out of the grill. The waiter seen it, killed it, cleaned it up.
As he went to the back another one came out of the grill. So needles to say we walked out.
We will never be going back to to eat their again.

Food:

Worst experience at a restaurant by far. My family and I came to this restaurant for my 16 year olds cousins birthday dinner and we waited nearly 3 hours for the chefs to come and serve us. The chefs were so rude and never even asked who's birthday it was or took the time out to entertain the birthday girl. Last but not least, my little brother ( 14 years old ) who has suffered from obesity his whole life was approached by the restaurant MANAGER and asked to get up so he could check the chair. He was trying to make see if the chair was sturdy enough for my brother to sit in since he's "too big". We weren't compensated for the terrible service we received and he never apologized for the comment he made to my brother. I don't recommend anyone to take business there.

Food:

Absolutely, the WORST service I've experienced. the squid salad was EXTREMELY fishy, the chicken yakatori was burnt to a crisp and covered with so much eel sauce to disguise the charred flavor. I had enough time to receive both appetizers, my sushi roll and to watch the entire hibachi table receive there food and the chef to clean behind before my friend received her order of noodles!!! Not just that, but they forgot her fried rice and grabbed cold stale fried rice out of the kitchen. To make matters worst we were charged for entrees from the hibachi table that were nowhere near ours. We addressed all of the issues to the owner/manager of this location and his response was "I'm so sorry next time you come I do something special, waitor was just hired two days ago" WTF?! NO!! There will not be a next time. Lesson one of good management skills ..... The customer is always right! Take ownership of this god awful establishment,

Food:

I have eaten at this restaurant at least three times within the last 18 months. The last time I went, I thought I'd never go back! The service this time was greatly improved, The chefs at the cooking tables have always friendly and entertaining. The soup has been too salty in the past, but this time, it was not. Also, the manager greeted us with a big smile!