Trio, Philadelphia, Pennsylvania, Thai Restaurant Details

Food:

"The best Thai food in Fairmont "

Food:

Great food, the sea food hot pot is a must try!

Food:

Ouch, bad service from start to finish mars a mediocre, at best, BYOB meal.

Things got off to a bad start when we were walking to the restaurant at 7:30 and got a call from the owner telling us our reservation was unacceptable. We used open table, that we got to from Trio's website, 8 hours before and somehow they did not see the reservation until the actual time of the reservation and they thought they gave our table away.

In the end we got seated quickly in a more than half empty restaurant.

I hoped that things would improve from there, but instead the went downhill. Seated at 7:40, apps ordered by 8:00; wrong apps delivered sloppily at 8:30, correct apps delivered at 9:05. Oh, the apps were soup and when ordered them we were told it was premade and no changes were possible; what takes 30 plus minutes to ladle soup into a bowl? I also want to point out that the wrong apps were delivered with half of the soup having spilled all over the plate underneath and onto the spring rolls on the other plate. The server still tried to place this mess on the table.

When our food finally came it was average at best. No special flavors or presentation in the food. I have had dishes as good from Trader Joe's frozen department. And those dishes were not as expensive and they did not take as long.

The final insult comes with your credit card returned to you with an IPad and the tip is suggested on the front screen in bold; if you want to tip at another level, you have to hit "another option" while the waiter hovers over you to see what you are tipping.

All in all, I am sorry I tried this place. I will not venture back. I recommend you spend your money at a place that has better food, better service, and an overall experience that would be more enjoyable. Philadelphia has so many excellent BYO restaurants, it is not worth your trouble here.

Food:

The food was good but not overwhelmingly so. For the price I expected a little bit more. However the rooftop on a nice summer night is very comfortable combined with the byob made for a relaxing evening. I'll go there again to try another plate, but not before trying some other places out first.

Food:

Went here based on a recommendation of a friend who lives nearby. The food was excellent, I got my order really quick and the portions were generous. Try the drunken noodles. The staff are very friendly and helpful and allow you to play with the amount of heat you want.