Valle Luna Mexican Restaurant, Chandler, Arizona Restaurant Details

Food:

Went to the bar today. Lady next to me had her stinking shoe on the bar next to me. The bartender didn't seem to get the problem with this. This place used to be a nice place, not so much anymore, used to be clean with good specials, that's changed too. Time to find a new place.

Food:

I have been eating here since 2009. Food for the most part has been consistent, service depends on day of the week sometimes there busy and service is good sometimes not. Menu prices lately seem to be going slowly up, food items we regularly order are shrinking in size and in quantity. I know we are now getting less for what we paid for 10 months ago. We will still go there to eat but not on a regular basis as there are alot of other places that offer better value for your money

Food:

I'm the type of person where I'll only eat my family's mexican food but this place was great! I don't fancy green sauce so when I ordered the Sonoran Style Carne Asada they easily subsituted the sauce with red sauce. Everything was great except that I got sat next to the entrance to the patio and it kept feeling like the servers were bumping into the soft seating while holding trays and trying to bring food outside. Other than that I definitely plan to return.

Food:

Bad experience Sat evening 6/6 We were party of 4 the waitress brought our food then sat down in booth behind us and remained there chatting with 2 females. Never came back to our table, Had to take our own cups to get refills. Told bar manager. Then when leaving asked to speak to manager. He did not seem concerned. Said he would talk to her. When I told him we over heard her telling the 2 ladies that she had coupon that they could buy one meal get one free. Also she walked right pass our table to bring them another margarita. He said that was her family........that does not justify her ignoring other tables to visit and feel family.
He acted as if it were nothing......I gave 1 star only because it won't allow you to give no stars.

Food:

All I can say is that the reviews connected with this restaurant have to have been written by friends of the owner. If I could have given this place no stars, I certainly would have. Never had I had a more terrible dining out experience than at Valle Luna. I just arrived in Arizona from NY and took my family to dinner there. Six of us sat down to dine and we went to order. Last year I had the best chili relleno dinner here, so I asked for it again. Sorry ma'am, you have to have a taco instead of the two chilis! Why said I, I don't like tacos, can't you just charge me for a second chili. No substitutions! Just take off the taco and put on a chili, don't you want your customers happy? My granddaughter heard him mumble, for a price and for a price it was! Instead of charging me for one chili, they charged me for double chilis, beans and rice...18 bucks for two soggy cheese chilis! Where last year they were crisp and hot and delicious, this year they were two drowned out soggy cold messes lying mixed in with the beans and rice, drowned in tasteless watery sauce. I asked for the manager and Carlos, the manager came to tell me...tough! We have rules. We don't change things! I said don't you care about customer satisfaction? He said, we have rules! I said I guess you don't care about your customers and he shrugged. That says it all! Tasteless soggy food, nasty manager, greasy plates at the table, uncaring waiter..including the one who elbowed me as I left the restaurant. All this for 118 + dollars. Enter at your own risk! I'm sure there has to be better Mexican restaurants in the Chandler area, or at least ones that actually care about their customers.