Waikiki Grand Hotel, Honolulu, Hawaii Restaurant Details

Food:

It's now been 1 month since I stayed at the Waikiki Grand Hotel and my disgust has yet to subside. My Fiance and I cut our 7 day stay here short after 2 nights because of the large cockroach that was sleeping in our bed and the poor service that we received when we alerted the hotel staff. I'm talking about the rather rotund guy working the front desk. Not only did they handle the cockroach situation abysmally, "What do you expect lady, it's a tropical island? That's why we're also fumigating the rooms.", that's right, while we were staying there, they put up notices on all the rooms letting the guests know that they would be going in and fumigating; but the management also failed to contact us to apologize or speak with us about the large cockroach. The fact that management wasn't at all concerned about guests leaving because of roaches, should be a telling sign at the frequency with which this must happen. I waited to write this scathing review to see if maybe someone would contact me but no one obviously cares.

I'd like to add that the guy working the front desk made the situation much worse. First he chastised us for not reporting the roach right away; we found the roach at 11pm and were exhausted and the next morning we had a tour planned super early, so we didn't report it until 3:30pm or so the following day. Then the front desk guy exasperatedly told us that it was a tropical island and we should expect to see bugs. All in all he was upset with us for even bringing it up.

To make matters even worse, the first night we had also found a beetle in our sink, this didn't really bother us since it was a beetle and it was in the sink. And the air conditioner was 2 feet from our heads, so it was either freezing cold and right in our faces or extremely humid and stifling. We got no rest the first night, before the cockroach was even involved.

This is supposed to be a vacation, don't spoil it by staying at this horrible place. Soo much money is spent on the flight and the hotel and the activities, why ruin it all?

TL;DR: Large cockroach under the covers, fumigating the rooms, beetle in the sink, air conditioner pointed at our heads rendering it impossible to sleep, horrible service.

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We booked this hotel 2.5 months before our stay. We are very comfortable with hostels/camping, so we weren't worried about anything. I called to see if they offered surfboard storage and they said yes, so we brought our boards. When we arrived, their garage was full, so they suggested we park at a hotel about 10 blocks away. They also said they didn't have board storage, but after saying that I had called, they allowed us to put in a storage room. Check-in was smooth, the lobby and common areas were nice. We were told that our room had been renovated the day before. When we got to the tiny room, we appreciated the nice new laminate floors, and paint. However, the tube television and wicker furniture was dated. The (full-sized) bed was low-quality, but ok, however the (only) 2 pillows were the worst things I have ever seen. About 2" thick, and not supportive even if you folded them in half. We decided to go to the pool, but when we got there, they were out of towels, so we couldn't do that. We asked if we could get some extra pillows, and they said they were out. So, we went out for the evening and returned to possibly the least comfortable night of sleep we've had. The A/C was about a foot from my head and fairly noisy. The pillows were awful. We used an old camping trip and rolled up clothing for pillows. Neither of us slept for more than 30 minutes. We definitely won't be staying here again, and will pay the extra $50 for the park shore.

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I highly suggest you do NOT book room 322! The guy that owns that room is a deceitful jerk! If you would like to be robbed then this is the room for you, if not then stay away. Don't make my mistake!

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My wife and I came here for our honeymoon. I was very satisfied with the room for the price we paid. We got a free upgradd to the king bed. The room was small but it came with a lot of nice appliances. The only drag was that there was only a shower, so no bathtub. Also, no telephone in the room. The way i see it is that we didnt come to hawaii for to spend a lot of time in a hotel room, so as long as the bed is comfy im good (the bed and pillows were very comfy).As for location, I couldn't ask for a better spot. Its righ next door to a little market, starbucks and loads of restaurants and less than a block from waikiki beach and the honolulu zoo. Very satisfied. Parking is also $17 a day, not $30 as stated by another reviewer.

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This is a great place if you"re wanting to be central to all activities that Hula's has to offer. Get a room with a view and ask for one that has been upgraded :-) Enjoy