Wallingford Bakery, Seattle, Washington, Bakery Restaurant Details

Food:

I'm giving this 2 star review not for flavor but for service. In my job I am responsible for planning the annual meeting of my peers in the Seattle/Eastside area. A year ago I wanted to give a Trophy Cupcake to every participant (approximately 70 people) at the meeting so I contacted Trophy by email and by phone on multiple occasions as did a representative from the kitchen at the Meydenbauer Center. None of our attempts were responded to...at all. I eventually had to abandon the idea of giving a cupcake to everyone and went without a parting gift that year. I was quite upset by the total lack of response. But I'm a huge fan of the quality of their product so this year I tried again to contact them to have cupcakes delivered to my meeting. Again, my multiple voicemail messages have gone without a response. So over the weekend I went to the Wallingford store front to place my order. At this point I'm upset again because I feel like I'm having to work really hard to bring business their way and to get their product to my meeting and in front of dozens of local Seattelites. At the store I was told they don't take large orders in person and was referred to their voicemail or website. After I explained my story to the helper she apologized profusely for the way I was being treated and promised me that someone would call me Monday and take my order. It's now Tuesday afternoon and I have heard NOTHING from Trophy.
At this point I am feeling distinctly like Trophy Cupcakes feels my business isn't worth having and that makes me sad. I am really shocked at the total lack of response to any of my emails or messages. Although I really enjoy their product, I feel so passionately about the dis-service I've received there that I have decided I will not be visiting them again and I've given my business for this meeting to another local cupcake bakery.
In my company great customer service and strong relationships are at the heart of our business model and our success. It really strikes a chord with me to have been treated so inconsequentially.

UPDATE: I think it's only fair to share an update to my review of Trophy Cupcakes. A few days after my visit to the store and posting my original review I received a call from Mylie at Trophy. She was very apologetic about all that had happened as I told her my story. She offered many apologies. Then a few days after that she called me again and made an amazing offer in an effort to make things right. I took the day to think about everything that had transpired and ultimately decided to give Trophy another opportunity. I am really impressed at the level of ownership that they've taken in what went wrong and at their efforts to make it right. I had a few special requests to go with my order, which she happily accepted. So they will be bringing cupcakes to my meeting next week. I'll post an update after that assuming it all goes well!

Food:

Cupcakes were OK but maybe a little too much sugar compared to other boutique dessert places.

Food:

Triple coconut, oh my!

Food:

Price is what the other cupcake shops I've been to charge $3+. Fun flavors, very tasty. Have gone a couple of times for birthday treats for myself and boyfriend.

Food:

Pricey cupcakes, but delicious treat. Service can be curt, but worth it for the delicious buttercream. Check the website for the daily flavors - PB&J is my favorite