Wendy's Old Fashioned Hamburgers, Houston, Texas, Hamburgers Restaurant Details

Food:

Coldish fries that were just reheated and serves was slow

Food:

Super SLOW drive through service

Food:

very poor customer service. i guess they just hire anybody nowadays!

Food:

Good service, quiet, and quick only thing they keep hiring new people

Food:

This was the site of worst customer service I have ever had- by a huge margin.

I went in to the drive-through and I was ordering a new specialty burger. I was with one other person, who wanted to change her order slightly. I had just slid my card through the reader. As I told the woman in the drive-thru that I needed to change my order, she immediately accused me of trying to cheat them. I insisted that I merely wanted to change my order, but the woman in the drive-thru just smiled and shook her head. As I continued to protest, she actually shushed me and said in an arrogant tone of voice "You see when I'm talking on this headset? You don't talk to me." I became furious and asked for a refund and my order to be immediately canceled. She said she would need to get a manager, and said that the manager was not currently available. I drove off and ultimately called this store back several times over the next few days, talking to a different person each time. Although they could locate my charge, they did not agree to cancel my charge as I asked. I called my credit card company, who agreed to stop payment.

Who cares what the food is like when the service is that bad? If you want to be treated like a human being, go elsewhere.