Whataburger, Houston, Texas, Hamburgers Restaurant Details

Food:

Ordered my food and didn't notice I forgot my wallet until I got to the window. The Manager (Andrea) kindly let me go with the food at no charge (with no obligation to return). I returned later that morning to pay for the previous order (for my wife) and ordered something for myself! That's outstanding Customer Service and kindness! They have a customer for life!

Food:

Excellent customer service. They seem to be making it like a high caliber Resturant with a great waiting staff. They came by asking would we like a refill and offering more ketchup.

Food:

Exceptionally quick in and out service using drive through during 12 o'clock lunch hour. Noticeably quicker than most other Whataburger locations. Very accurate order details this location does not make mistakes like that. Good friendly customer service. High food quality, the bread is fresh along with all the meats and toppings. Overall, a great location that I like to visit.

Food:

Good food when they actually get your order right. I go to this place pretty often and they never can seem to get my order right. It's rare to get what we asked for correctly. Only reason why I go often is because it's the only place that's open all night but no more. There's always something wrong whether it's them forgetting something or not how we asked it. I'll take my money elsewhere.

Food:

So it's 3am in December and I'm waiting in this drive thru line for a large drink. I'm already thrown off by the fact a drink comes out to like 2.50 But everywhere else is closed and I'm dying of thirst. The cashier hands me my drink and closes the window before I get a chance to say anything. I'm trying to tell him that the drink has wayyyyyyyy too much ice, hardly any lemonade. I pull forward of the drive through and park in front of the lobby so I can go in and just handle the drink myself. I Walk up and see the lobby is closed So I get back in the car and go to the drive through again. At this point the actual drink is already gone (it's been less than 3 minutes) The person over the intercom proceeds to tell me he cannot refil my drink at this location due to company policy and he proceeds to to send me down the road to walk into a random whataburger to refill my drink in their lobby! There were 2-3 cars that passed between my first order and waiting back at the drive through, clearly this person knew exactly who I was and remembered my order just minutes before...
I can respect company policy not to do random refills but you have an upset customer who never even left the grounds of your facility. Why is there no true effort to remedy this? And this is all over something as simple of a fix as refilling some lemonade and dumping some ice. This is poor customer service to say the least.