Willie's Grill & Icehouse, Houston, Texas, Grill Restaurant Details

Food:

We go here for their margaritas and our daughter and I are hooked on their grilled chicken Ceasars salad. it's a relaxing place to go chill.

Food:

I have always enjoyed eating here!! The food is always so good, prices are right and usually a pretty fast order and hot!! Great patio to chill on in summer with friends and family! !

Food:

I can't honestly comment on the food as I wasn't there long enough to get our meal. This was to be our first experience at Willie's and from the beginning all was going well till we needed our drinks. I made a rookie mistake and didn't know the cashier should have given us our drinks before being seated. So I had to go back to the cashier and ask for them. The cashier's were pretty busy and not their fault so I asked another young lady for ice as I had gotten empty cups from the bar, her comment " they'll get you your drinks" as in the cashiers then she tried to get me to pick up some cups that were sitting at the bar with half melted ice. I reminded her that they were really busy assisting other customers and all I needed was ice for our drinks. She pointed again at the cashiers and said "they have to get it for you" ... That was the straw that broke the camels back for me. This young lady couldn't just get us some ice? I had my wife and son get their coats, apologized to our waiter, explained the situation to him and excused ourselves out of the restaurant.

The management did come to apologize for the whole fiasco and even went as far as offering a free meal before I even left the parking lot but by this time I was just very disappointed and wanted nothing more to do with Willie's Grill. I thanked him for his apology and said have a good evening.

I will say that I was very impressed with the manager and our waiter for the way they handled everything. It was just too bad that this was all ruined by one person's lack of customer service.

Ruined by being refused a cup of ice! Unbelievable and very unfortunate.

Food:

Always good service. Nice drink selection. Not sure why they take your order 4 times...

Food:

Never any complaints from me!! Everything I've had has been good and service has always been great!!