Wingstop, Cleveland, Ohio Restaurant Details

Food:

Ordered from here for the last time today. I've had trouble almost every time I've gone to this location of wingstop. I've never been in and out quicker than 20 minutes and a couple of times I've stood in line for 45+ minutes for wings that should have been ready when I got there.

Today, I ordered wings to be ready at 7:45. I was getting a haircut literally 5 feet away. I had to wait for the haircut so I didn't get done until a little after 8. I went next door and... Nothing. The store was locked and closed with only one light on and a single person behind the counter who made a motion for me to go away. The rest of the employees seemed to be in their cars in from of the store talking. The sign on the door clearly said "open 11 am to 12 am".

Bottom line, I paid for food that I didn't get.

If anyone reading this is connected with this place, do the following:

- Do not allow the person taking orders to also take calls
- Have a manager or supervisor present at all times
- Find out how long it takes to make each kind of wings, and when an advance order is placed start that order in a time frame that will allow them to be done by the time you said they would be done
- Find some other method of keeping tack of online orders. In 2016 it is unacceptable to print them out and keep them in a binder
- Make sure there is a way for advance orders to pick up their wings without having to wait behind walk-ins
-If there isn't a way to get advance orders in and out within 5 minutes then just stop taking them. If they're going to be waiting as long as everyone else it's pointless anyway

Food:

If I could rate this with zero stars I would. The service is brutally slow, like 25+ minutes to get 12 wings. When we finally got food several of the wings were undercooked and the fries were cold and over-seasoned. Couldn't talk to the manager either because there was no manager in the store (big mistake apparently). I'll never be going back to this location ever again. I'll go to BWW or Quaker Steak & Lube over this place.

Food:

It took around 10-15 minutes for my order of 10 garlic parmesan wings and fries to be ready. That's not a horribly long time, but for the quality of food, it's ridiculous. The flavoring on the wings appeared to be all oil and salt, and little else. That, plus how the lady at the register was arguing/playing with the cooks the entire time, with her "apologizing" for the behavior of the cooks, was just annoying and childish.

Food:

Busy on a wed for dinner...long line to place order. Consider ordering online to skip the line.

Due to the noise on my first trip, I didnt properly communicate that I wanted boneless wings. When I went back to the counter the woman at the checkout listened to my concerns and got the manager. She listened to my issue and they remade my order free of charge. They double checked they had it correct as they were making it.

Wings were good. Teriyaki sauce was not bad but I probably will not get it again. The teriyaki was the only wet flavor I got. The lemon pepper and garlic parmesian were both very good and there was a little sauce on the box, but for the most part those flavors were dry amd crispy.

Food:

I've traveled to wing stop many times in mentor. Wing stop is amazing. First time to this location and I'll never be back. Chicken so salty seasoned so heavy the whole family including the 2 year old would not touch it. I love the season fries of wing stop but don't expect seasoning here. Avoid this place McDonald's dollar menu is better.