Word Of Mouth, Sarasota, Florida Restaurant Details

Food:

The freshest local ingredients. Sevice supurb! Get alot for your money!

Food:

This place is more positive than negative.. Food is always fresh and good. But, I never intend to have a quick bite there though. A lunch can easily take an hour+. Slowest service ever...but its always friendly! Nice outdoor patio, too where you can bring your dog.

Food:

I've been to this location once before and had a good experience. This time though, was atrocious.

I was a waitress/bartender for over 8 years, so I am usually more forgiving than people who have never been in this industry. This experience was so bad, that I had to leave a review.

We came for Sunday brunch...so it was busy of course. We sat inside and had a tall, older man as our server. He came over and got us started with water and coffee. We were waiting on two others and we hung out for a few minutes waiting for them. Our friends arrived and about 10 minutes later our server came back and got their water and coffee as well. Probably 15 minutes later he came back to get our order. We then sat there.....and sat there....and sat there, for over an hour. With no food. No water refills (we asked at least 5x just for some damn water) and got no explanation of where our food was or anything. I've been busy before, and have forgotten to put orders in, etc, but I always got a manager involved and communicated with my tables if I messed up. Lie about it and blame it on the kitchen if you must...but tell us what is going on.

There was no good excuse to not even refill our waters. I think on the 3rd ask or so, I saw him go back behind the bar, and lean there talking to another server by the computer....and still didn't bring the water!

After about an hour, one of our friends got up to ask where our food was...he made an offhand comment and disappeared. He then finally came by the table and said that food comes out every 20 seconds (what?! How does that explain our hour long wait?) and that we were number 3. (again, what does that mean!?)

After about another 10 minutes, I was fed up. No apology, no manager, no explanation about why our breakfast food has now taken over an hour to get. I got up and my friends and I left. I was not going to sit there any longer and wait who knows how long to get food and then have to pay full price for it and then leave a tip!? No thank you.

Staff appropriately on Sundays for brunch in downtown Sarasota. Its going to be busy, you know that! Looks like that is a huge complaint that other people have about this location as well.

Needless to say, I won't be back. I doubt anyone at WOM cares about repeat customers because their customer service is hugely lacking. Its sad, its such a cute location and has all that enjoyable outdoor seating that is pet friendly. Get some more servers and train them better.

Food:

Customers BEWARE!!!! The service is atrocious! Our server John was rude and inattentive, not to mention they tip themselves!!! I put the bill on my bank card and left a tip in cash only to find that they put an additional tip on my card and wouldn't refund the difference. BBB needs to be contacted.

I've tried more than a dozen times to give this little place a chance. My last visit will be my last. I strongly discourage anyone from visiting this place!!!!

Food:

We came across this little diner while exploring Sarasota. The food is excellent! The Huevos Rancheros is the most amazing thing I've ever tasted!