Xiang Kitchen, Colorado Springs, Colorado Restaurant Details

Food:

i have been ordering from here for well over a year, probably once a month. i normally dont do reviews on places...but for this place ill make an exception. placing orders has always been quick and simple, and delivery times have been what i would expect at 30 mins to an hour on busy nights (which they tell you when you order). most of all though the food has always been not just good, but consistently good. i tried many places before these guys and i would get one order that was pretty good then the next would taste different and just...off...for lack of a better word. not with this place...the food is always exactly what i expect it to be. the price is good for how much you get, my wife and i usually spend around 25-30 bucks and have enough for a big dinner, late snack, lunch the next day, and then maybe dinner the next night as well.

all in all, i highly recommend this place

Food:

Found a hair in my food. And one of my co workers had a quarter in her food. They called me a liar Horrible service and the food isn't great go across the street to Panda Express at least they care about there customers

Food:

Thank goodness the food was good or I would never be coming back. When we walked in to order a to go order the guy at the counter couldn't explain why the meals were priced the way they were. For the same order I did last time it was double in price. He was a young white man about 18 years old. He barely looked at us. And was more interested in watching the television that when he gave us the food I told him thanks and he just stared at the TV the whole time and walked back up to the counter without saying a word to us or even looking at us. I feel like we got over charged and he just said he could do the order the way I wanted but charged the full price on every item when I ordered less food. So if the food tasted bad I would never go back but it was delicious as it was last time but it was a bad experience. They need a new cashier. He almost ruined it for me. Hope to never deal with him again.

Food:

I have been here several times, but this time, I will only go back if I ABSOLUTELY HAVE TO. There card machine was not working properly so that it now has caused a hold on my funds until October 2, 2015. When I showed the owner that they had the funds, I offered for her to take the gift card to show good faith. They declined.

The sad part of this whole ordeal is that the person at the register stated that they have been having issues for the last week or so. What this tells me is that they are not willing to get their technology fixed or willing to work with customers.

I have wasted 30 miles and an hour and a half of my time over this incident. The food may have been decent up until this point, but as of this day, I wouldn't recommend it to anyone.

Food:

While the food was good when it arrived, one order was not correct and extremely spicy (so much so that it tasted like red pepper had been spilled into the food). When we called to let them know that one of the meals was not correct, they said that the meal was suppose to be that way because "we ordered it that way." Our friend had to repeat over 12 times to the man on the phone what he ordered and got no apology for the mistake. Then, they "accidentally" hung up on us. Then, when we called them back we could hear someone laughing in the background. Clearly, the hang up was not a mistake. We then asked them what they would do to correct the mistake and they finally said that they would make the dish again but we had to come pick it up! Fortunately, the place is right up the street so we did!

This establishment made a poor business decision because when we had the food delivered we actually tipped the driver close to $15. Surely, that tip justified a quick trip up the road back to us (less than $5 in gas) to get us the right meal. But, this establishment would rather risk a rating like this online vs. doing the right thing.

Also, they lost business from our other friends who we were visiting so that is now 6 people that will never order from them again because of how poorly they handled it.

Oh, and you can't contact them or make comments on their site because it has been disconnected. Clearly, customer service is not a priority to them and they are unaware of how reviews can effect their business!